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Feedback and Complaints

Share your feedback or compliant with us:

Allison Nichols (Registered Manager)
Email: manager.icl@outlook.com
Telephone: 01752 229448 (2)

Lauren Turner (nominated Indidvual)
Email: laurenturner.icl@outlook.com
Telephone: 01752 263959 (3)

Scan the QR to submit a complaint:













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We value all complaints as an important part of maintaining a safe, respectful, and high‑quality care environment. Every concern raised helps us learn, improve, and ensure that the people who use our service feel heard and supported. We are committed to responding to complaints openly, fairly, and promptly, and we view feedback as a vital tool for strengthening the care we provide.                                          
Postal Address: Inglenook House / Clearview/ Laburnum Lodge 46–50 Lipson Road Plymouth PL4 8RG

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Escalation – Local Authority

Plymouth City CouncilTel: 01752 668000

Escalation – CQC

Care Quality Commission (CQC)


Tel: 03000 616161


Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

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